This shop is your Franchise Source for Branded Body20 Merch + Body20 Specialty Gear:

• When placing an order, the ONLY customer name should be BODY20.

• Please include Franchise Name/Location + Manager/Owner name on each order. 

○ The Studio name must be in the Company Name field when going through the payment process

○ The Purchaser/Manager name should be provided during payment in the billing and shipping fields

○ Please ensure that Suite # is included in your shipping address. Each purchaser/studio will be responsible for any additional UPS/Shipping charges incurred due to incorrect address input

• Orders will be processed TWICE A WEEK as a standard schedule - Standard Pick/Pack/Ship date is TUESDAY and THURSDAY of each week:

○ Please ensure that your weekly order is placed by each MONDAY or WEDNESDAY, by 4 pm EST. 

◘ If deadline is missed, ordered items will ship on following week and following standard shipment schedule.

○ Studio Purchaser/Manager is responsible for payment in full DUE UPON ORDER PLACEMENT Your order will NOT be shipped until pre-payment is received in full.  


◘ Secure and Direct Bank Transfer/ACH 

◘ Credit Card - NOTE: Paying by cc will ADD 2.6% + $0.30 per transaction

• RUSH orders will be processed within 24-36 hours and will incur an additional processing fee of $75, PLUS whatever expedited shipping costs required to meet your rush in-hands date. 

○ For RUSH orders, please email: contact@promoteintandem.com

◘ Please include desired in hands date when requesting a RUSH order

◘ One of our representatives will quickly guide you through the expedited options and additional costs so you can process your order as you wish, as well as provide pre-payment of additional fees.

○ GROUND Shipping from Dallas Warehouse to most locations Nationwide is 3-4 BUSINESS Transit days.  

○ EXPEDITED Shipping options are: 

◘ UPS 2 Day Air 

◘ Overnight

• Please NOTE that Covid is causing nationwide delays in all ship methods.  Delays related to Covid are out of our control, and refunds will not be provided based on Pandemic-related delays.

• UPS rates vary weekly, so your shipping costs will vary from order to order and based on current UPS rates for ground or expedited shipping. 

• A Body20 Corporate Handling Fee per shipment of $5.99 will be added to each order. 

• Although the shop will normally indicate if an item is out of stock, if for any reason we cannot fill your order, you will be notified as soon as possible and offered alternatives as to inventory management and restock timing.

• Please note that during the COVID Pandemic, standard timing for inventory replenishment may be delayed based on the Pandemic inventory shortages, and employee shortages at the manufacturer level.  You will be notified immediately if such delays do occur.

• Once your order has delivered, please inspect all goods immediately upon receipt. 

• Claims of damage or missing parts must be provided within 5 days of receipt in order for replacements to be free of charge

• Pricing is subject to change based on manufacturers current market value of costs of goods sold.

• For any XBody merchandise not on the website, please contact Body20 HQ by opening a FranConnect Support ticket